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FAQ
HOW DOES IT WORK?
At our custom hat bar, you'll enjoy a personalized experience from start to finish. One of our skilled stylists will assist you in getting perfect size and answer any questions you may have along the way. After finding your hat from over 100+ colors and styles, you'll then have the opportunity to choose from over 1,000+ accessories to customize your hat. Once you've made your selections, your stylist will create your custom hat on the spot, allowing you to take it home the same day!
WHAT DO THE CUSTOM HATS START AT?
Our best-selling styles range from $150-$205 and our accessories range from $2-79.
Trucker hats begin at $20 with patches ranging from $2-20 depending on size.
If you wish to stay within a budget, just let one of our stylists know and they will walk you through options for customization. One of our goals is to ensure everyone can leave with a hat of their own!
ARE APPOINTMENTS REQUIRED? DO YOU TAKE WALK-IN'S?
Appointments are not required to create a custom hat with us. However, due to our growing popularity, we are experiencing an increase in bookings- especially on weekends.
Please note that there’s no charge to secure an appointment and we highly recommend scheduling one for parties of 5+. Given our location's high foot traffic, having an appointment ensures a smoother experience!
WALK-IN'S ARE ALWAYS WELCOME
WHAT'S YOUR SIZE RANGE FOR HATS?
Discover your perfect fit with our range of sizes 6 3/8 to 7 7/8. For those who need a little extra flexibility, we offer styles with adjustable bands and hat sizers. Our dedicated stylists are here to assist you in selecting a hat from our extensive collection that best suits your comfort level.
WHAT TYPE OF HATS DO YOU CARRY?
WE CARRY 3X-100X, FELT AND WOOL (DUE TO INVENTORY FLUCUATION AND LIMITED STYLES, THIS CAN BE SUBJECT TO CHANGE).
HOW LONG DOES IT TAKE?
Making your custom hat usually takes an average 20-35 minutes. If you've got a breakfast, lunch, or dinner reservation, just give a heads up, and we'll make sure you get your hat in time. We're all about making your visit smooth and fun!
DO YOU CHARGE TO BOOK AN APPOINTMENT?
WE DO NOT CHARGE ANY FEE TO BOOK AN APPOINTMENT. THIS ALSO GOES FOR LARGE PARTIES (NOT PRIVATE OR CORPORATE EVENTS).
IF YOU WISH TO BOOK WITH US ONLINE, WE HOLD YOUR FORM OF PAYMENT ON FILE JUST FOR NO-SHOW PROTECTION IF YOU DO NOT CANCEL WITHIN 48 HOURS OF YOUR APPOINTMENT.
IMPORTANT: PLEASE BOOK FOR THE NUMBER OF PEOPLE IN YOUR PARTY COMMITTED TO MAKING A HAT. THOSE WHO ARE BOOKED AND DECIDE NOT TO MAKE A HAT WILL GET CHARGED A $50 FEE. WE DO THIS TO AVOID TAKING A SECURITY DEPOSIT FOR BOOKING.
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