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FAQ

HOW DOES IT WORK?

WHEN YOU FIRST CHOOSE YOUR HAT, ONE OF OUR STYLISTS WILL WALK YOU THROUGH THE ENTIRE PROCESS GOING OVER ALL THE ACCESSORIES, SIZING AND OPTIONS. ONCE YOUR HAT AND ACCESSORIES ARE CHOSEN, YOUR STYLIST WILL CREATE YOUR CUSTOM HAT FOR YOU SO YOU CAN TAKE IT HOME WITH YOU RIGHT AFTER!

WHAT DO THE CUSTOM HATS START AT?

OUR FLAT BRIM AND COWBOY HATS START AT $105. HOWEVER, OUR BEST-SELLING STYLES RANGE FROM $105-$189. ACCESSORIES FOR OUR HATS RANGE FROM $2-79.

OUR TRUCKER HATS BEGIN AT $20 AND PATCHES + ACCESSORIES RANGE FROM $2-20.

IF YOU WISH TO STAY WITHIN A BUDGET, PLEASE LET ONE OF OUR STYLISTS KNOW SO THEY CAN BEST HELP YOU WITH YOUR OPTIONS FOR CUSTOMIZATION.

ARE APPOINTMENTS REQUIRED? DO YOU TAKE WALK-IN'S?

WE DO NOT REQUIRE APPOINTMENTS TO CREATE A CUSTOM HAT. HOWEVER, AS WE ARE GAINING POPULARITY, WE ARE SEEING AN INFLUX IN BOOKING. SINCE WE DO NOT CHARGE TO SECURE AN APPOINTMENT, IT IS HIGHLY SUGGESTED FOR PARTIES OVER 5+. WE ARE ALSO IN AN AREA THAT GETS A HIGH AMOUNT OF FOOT TRAFFIC, SO IT'S ALWAYS BEST TO HAVE AN APPOINTMENT JUST IN CASE!

WHAT'S YOUR SIZE RANGE FOR HATS?

OUR SIZES RANGE FROM 6 3/8 (BEING THE SMALLEST) - 7 5/8 (BEING THE LARGEST). WE DO HAVE STYLES THAT HAVE ADJUSTABLE BANDS INSIDE FOR IN BETWEEN SIZING AS WELL AS HAT SIZERS. HOWEVER, YOUR STYLIST WILL ASSIST YOU ON SIZING A HAT OUT OF OUR LARGE SELECTION THAT BEST FITS YOUR COMFORT LEVEL. 

WHAT TYPE OF HATS DO YOU CARRY?

WE CARRY 3X-100X, FELT AND WOOL.

HOW LONG DOES IT TAKE?

THE ACTUAL CUSTOM HAT MAKING PROCESS CAN TAKE ANYWHERE BETWEEN 20-45 MINUTES. HOWEVER, IF YOU HAVE A BREAKFAST, LUNCH OR DINNER RESERVATION JUST LET US KNOW BEFOREHAND AND WE CAN MAKE SURE WE GET YOU TAKEN CARE OF IN TIME TO MAKE IT!

DO YOU CHARGE TO BOOK AN APPOINTMENT?

WE DO NOT CHARGE ANY FEE TO BOOK AN APPOINTMENT. THIS ALSO GOES FOR LARGE PARTIES (NOT PRIVATE OR CORPORATE EVENTS).

IF YOU WISH TO BOOK WITH US ONLINE, WE HOLD YOUR FORM OF PAYMENT ON FILE JUST FOR NO-SHOW PROTECTION IF YOU DO NOT CANCEL WITHIN 48 HOURS OF YOUR APPOINTMENT.

IMPORTANT: PLEASE BOOK FOR THE NUMBER OF PEOPLE IN YOUR PARTY COMMITTED TO MAKING A HAT. THOSE WHO ARE BOOKED AND DECIDE NOT TO MAKE A HAT WILL GET CHARGED A $50 FEE. WE DO THIS TO AVOID TAKING A SECURITY DEPOSIT FOR BOOKING.

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